Peak Campus

National Operations Specialist

US-GA-Atlanta | US-NC-Charlotte | US-IL-Chicago | US-TX-Houston | US-TX-Dallas | US-AZ-Phoenix | US-CO-Denver
Job ID
2017-5108
# Positions
1
Category
Operations
Company
Everest Campus Services Company

Overview

A National Operations Specialist assists Regional Managers in directing the overall management and maintenance of apartment communities throughout the country in accordance with Company policies and procedures.  This position may serve as a troubleshooter and/or fill in for management at a particular property.  National Operations Specialists are provided weekly assignments that require 90% travel, sometimes including weekends.

Responsibilities

 

It is necessary that the National Operations Specialists be knowledgeable and able to perform these duties as they are required on site visits.  There are items listed below that will only be required in the absence of a Property Manager or Assistant Manager.  This list is not exclusive and the National Operations Specialists may be required to perform other duties and tasks that are not listed below.                                                     

  • Completion of ATL Desktop Reviews throughout the calendar year
  • Participate in the planning and implementation of marketing plan
  • Assist with leasing responsibilities to maximize occupancy
  • Maintain an excellent customer service relationship by adhering to the Peak Simply Service Standards
  • Assist in conducting training for property staff on Company policies & procedures
  • Assist and complete Science of Selling with leasing staff
  • Interview candidates for available property positions and participate in the selection process of new hires by making recommendations to the Property Manager/Regional Manager
  • Assist in conducting new hire orientation for on-site positions
  • Assist in conducting training for part-time leasing consultants and property staff
  • Assist in scheduling and managing part-time leasing consultants while working at a particular property
  • Assist in addressing employee-related issues
  • Assist in conducting performance appraisals for part-time leasing consultants and property staff
  • Participate in property inspections, quarterly, move-in and move out
  • Assist the Property Manager or Regional Manager in supervising maintenance staff, and when necessary, directly scheduling property repairs with outside contractors
  • Monitor maintenance service responses to ensure a high degree of resident satisfaction
  • Coordinate preparation and processing of leases and related paperwork for approval by Property Manager or Regional Manager
  • Ensure accurate record retention and property compliance with record retention policies for approval by Regional Manager
  • Perform various administrative tasks as needed
  • Assist in preparation of weekly and monthly reporting requirements
  • Responsible for helping property meet budgeted revenues, expenses, and Net Operating Income
  • Address complaints and resolve issues in a timely and professional fashion
  • Retain accurate records.  Audit lease files as required
  • Serve as primary manager of the property in the absence of the Property Manager or Assistant Manager; Fill in for open positions as necessary
  • Supervise onsite staff and oversee daily operations
  • Negotiate lease renewals with current residents and lead renewals efforts
  • Collect and accurately post rent and other income; Make daily bank deposits
  • Monitor and follow up on bad debt to include preparation of late notices, resident and guarantor contact, and filing of evictions
  • Maintain key control of occupied and vacant units
  • Assist residents with the move-out process
  • Assist in directing and assisting workers in the scheduling and performance of turn events
  • Process security deposits in a timely manner
  • Process accounts payable invoices and checks for approval by Property Manager or Regional Manager
  • Write up and file service requests from residents upon receipt, and take necessary steps to ensure timely response by appropriate staff
  • Address complaints and resolve issues in a timely and professional fashion
  • Plan and execute community social activities
  • Compile and submit payroll reports; Enter and approve payroll if requested by Regional Manager
  • Handle resident emergencies in professional manner, documenting all events and notifying the Atlanta Office.
  • Lead weekly staff meeting (in absence of Property Manager)
  • Responsible for the general upkeep and cleaning of office, clubhouse, and buildings
  • Perform other duties and tasks as assigned

 

Reporting Relationships

This position reports directly to the Director of Operations

 

Internal Interfaces with:

Peak Corporate Office to include:

Regional VP/Regional Managers

Training

Human Resources

Marketing

Accounting     

           Information Technology

 

External Interfaces with:

            Vendors

            Service Technicians

            Residents

            Guarantors

            University Departments

            Community Officials

Qualifications

  • Been employed as a Property Manager for a minimum of two years
  • High school diploma or equivalent required; College degree preferred
  • This position is 90% travel, including air travel
  • Internal candidates must currently be in good standing and have been with the Company for at least 1 year 
  • A valid driver's license and current automobile insurance is required. Position requires individuals to furnish their own reliable vehicle to fulfill all of the job's functions
  • Must have ability to rent an automobile according to car rental requirements
  • Must be at least 25 years of age to be able to meet some car rental requirements
  • Ability to read and write English fluently
  • Computer literacy required
  • RealPage/OneSite experience preferred
  • Must possess strong grammar and general mathematical skills
  • Marketing and Leasing skills preferred
  • Must have excellent communication, customer service and organizational skills
  • Base residency and weekly travel cost will be considered upon interviewing
  • Ability to work flexible schedule which may include weekends as necessary to fulfill job assignment

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