Peak Campus

Resident Director

US-CA-Los Angeles
Job ID
2017-5476
# Positions
1
Category
Property Management
Company
Peak Campus California

Overview

Lead the property renewal leasing program in accordance with policies and procedures outlined by management. Work closely with Property Manager and Regional Manager to set renewal ratio goals and develop strategic plans for achieving budgeted occupancy in addition to personnel management, outstanding customer service and resident retention programs.  

Responsibilities

  • Maintain an excellent customer service relationship by adhering to the Peak Simply Service Standards
  • Adhere to Peak Policies and Procedures
  • Participate in company training classes and meetings as required
  • Ensure property compliance with national branding, programs and marketing goals
  • Build relationships with Universities and local organizations through presentations, events, etc.
  • Assist Property Manager in implementing safe work practices among staff and ensure all safety programs are implemented and followed
  • Lead the recruiting and interviewing efforts of all personnel
  • Work with the Property Manager to assist on-site staff in building relationships with external customers
  • Adhere to established company standards for screening applicants and guarantors for residency
  • Responsible for ensuring the team respond to internet leads, answer prospect calls and conduct property tours following the guidelines outlined in the mystery shop forms as well as training materials
  • Accurately prepare and have a thorough knowledge of all lease-related paperwork and processing
  • Adhere to established company standards for screening applicants and guarantors for residency
  • Assist current residents and guarantors with completion of online renewal paperwork
  • Assist residents with the move-in, move-out transfer and lease take over process
  • Prepare and ensure staffing schedules are consistent with community needs
  • Lead the All team in utilizing established marketing and resident retention strategies to increase renewal ratio and work to achieve and exceed budgeted occupancy percentages
  • Conduct effective weekly team meetings
  • Responsible for implementing and monitoring effective lease renewal programs by working closely with Property Manager and Regional Manager
  • Provide training and motivation to staff  and ensure group training sessions are conducted as needed
  • Responsible for planning, preparation, and implementation of renewal parties, guarantor property events, and competitions as approved by the Property Manager.
  • Maintain thorough product knowledge of the property and competition leasing and retention efforts
  • Assist the with market surveys as needed
  • Responsible for the development and implementation of Resident Programs and monitor effective lease renewal efforts by working closely with Property Manager and Regional Manager
  • Assist the Leasing Manager with auditing all lease and renewal files for key controls and bonus submission to the Property Manager
  • Monitor leasing/renewal progress focusing on areas needing additional support to the Leasing Manager
  • Maintain accurate current resident activity, renewal leasing data, and assist with other computer data entry as necessary
  • Address complaints and resolve issues in a timely and professional fashion
  • Assist in monitoring maintenance service responses to ensure a high degree of resident satisfaction.
  • Write up and file services requests from residents upon receipt, and take necessary steps to ensure timely response by appropriate staff
  • Participate in property inspections, quarterly, move-in and move out
  • Contribute to the general upkeep and cleaning of office, common areas and model
  • Perform various administrative tasks and additional as needed or as directed by Property Manager or Regional Manager
  • Additional responsibilities as required

Qualifications

  • Experience in multi-family or student housing experience highly preferred
  • Position requires a high energy and organized individual
  • A passion for helping college students find their next home
  • College degree or proven success in a Leasing Manager position preferred
  • Sales and/or management experience in multi-family housing, hospitality, or retail industries preferred
  • Ideal candidates will have 2+ years of leasing off campus student housing apartments
  • Excellent verbal and written communication skills
  • Technically savvy individual that can navigate through various social media platforms and a familiarity with Microsoft Office and Onesite
  • High school diploma or equivalent preferred

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