Manage portfolio by maximizing net operating income through maximization of revenues and minimizing operating expenditures while maintaining a high caliber of on-site services and staff.
Manage an excellent customer service program by adhering to the Peak Simply Service Standards and through timely communication and solutions to customer concerns.
Oversee, hire, train, motivate and supervise on-site teams in order to achieve operational goals of assigned community. This includes new associate on-boarding and training, on-going formal and informal feedback, annual performance evaluations, instructing and advising teams on associate procedures and guidelines.
Provide comprehensive feedback to non-performing associates. Facilitate disciplinary procedures and documentations up to and including terminations of employment if necessary while partnering with RVP and Human Resources.
Oversee and monitor all problems that may be handled by or include staff members.
Monitor associate timecards and punches on a weekly basis to ensure proper payroll practices.
Direct efforts to implement sales and marketing plans, which effectively maximize rental income and budgeted occupancy
Effectively maintain product knowledge of community and competitive communities of each market. Ensure on-site staff develops similar knowledge
Monitor trends within the assigned markets, which includes understanding market specific changes in new supply, job and population growth, economic variables, major infrastructure projects, and other pertinent market-related factors. Ensure on-site staff develops similar knowledge
Assist in the preparation of market updates as required.
Direct and advise on the most effective ways to uniquely position and achieve business strategies and financial goals and achieve the highest possible net operating income through the implementation of effective cost control and revenue improvement programs; identify trends and proactively recommend appropriate strategies and adjustments
Evaluate and implement changes to rent/pricing strategies, and ensure websites and collateral materials are accurate and updated
When authorized, meet with clients, insurance adjusters, government agencies, code officials, tenant groups, et cetera, acting in the capacity of an authorized representative of the company.
Assist Property Managers with development of annual operating budgets according to guidelines set forth by the Company, owners and investors; Present annual budgets as required for approval
Analyze and evaluate monthly financial statements. Review and approve monthly variance reports that support and explain the results in a thorough and professional manner
Responsible for the overall operations of the assigned portfolio/region (office, maintenance, resident, and vendor relations).
Conduct quarterly property inspections to include curb appeal, workplace safety standards, office operations, maintenance operations, capital improvements, risk management issues, common areas and all other requirements as outlined in the Company policies and procedures
Responsible for ensuring all properties within portfolio follow company policies regarding collection of rent, reporting, delinquent rent collections and charges
Negotiate contracts and major purchases in conjunction with the Property Manager as needed, in accordance with budget guidelines.
Assist in development and implementation of property strategic goals for each community within the assigned portfolio.
Direct and advise on the most effective ways to uniquely position and achieve business strategies and financial goals in adherence to the approved budget.
Have knowledge of and follow all Federal, State and local laws related to managing assets
Respond to legal issues as consulted and advised by Peak Senior Counsel
Conduct monthly and quarterly financial reviews on each asset in the assigned portfolio.
Update monthly, quarterly or as required investor and senior management reporting.
Assist in preparation of 10-year capital budget.
Ensure compliance of the Company’s policies and procedures and implementation of new initiatives.
Assist in acquisition, development underwriting, and due diligence with the focus on validation of effective rents, income analysis, expense analysis and property management company selection.
Work with Acquisitions and legal counsel in verifying the accuracy of contract exhibits and coordinating with the management group for a smooth transition/closing of acquired/disposed asset.
Follow-up on outstanding post-closing items to ensure they are completed in a timely basis.
Participate in company training classes and meetings as required
Represent the Company in a professional manner at all times. Consistently maintain a professional courteous attitude when dealing with residents, coworkers and the general public.
All other duties as assigned to meet Company goals and objectives
High school diploma or equivalent required.
A four-year college degree in hospitality or business management preferred
Minimum 5-years in a regional supervisory/management role
Minimum 10-years of residential property management experience
Intermediate to advanced knowledge of Microsoft Office suites (Outlook, Word, Excel, PowerPoint, etc.)
Must have exceptional English language written and verbal communication skills
Must have the ability to develop, maintain, and foster relationships at every level among the organization and with external customers
Ability to exercise initiative, problem solving and decision-making skills
Ability to establish priorities and coordinate work activities
Must be analytical and able to perform intermediate math calculations
Ability to make and implement decisions under conditions of risk and/or uncertainty
Ability to analyze basic operating statements and identify unusual operating trends, ratios and variances
Have thorough knowledge of Fair Housing laws
Ability to understand and perform all on-site software functions, preferably RealPage and Entrata experience
Attendance/Travel: (70% to 85%)
Position requires ability to work hours as needed to meet the needs and requirements of the job
Travel required as needed to fulfill requirements of the position and to attend company events and training course
Must have valid driver's license and ability to rent a car
Must be able to travel via airplane or car, airport travel required
Great health, dental and vision insurance
Company paid access to board certified doctors via Teledoc
401k + 4% match
13 paid holidays
3 weeks paid time off
1 National Peak Day of Service Day to volunteer with your team
Healthy snacks delivered to traveling associates monthly
Access to our an Executive Coach and program
STD, LTD, AD&D, Life & Employee Assistance Program