Peak Campus

  • Executive Director

    Location US-CA-Los Angeles
    Type Regular Full-Time
    Job ID
    2019-6915
    # Positions
    1
    Category
    Property Management
  • Overview

    Responsible for the overall management and maintenance of an apartment community, including, but not limited to, personnel management, strategic planning, financial management, risk management and outstanding customer service and resident retention programs. 

    Responsibilities

    • Manage an excellent customer service program by adhering to the Peak Simply Service Standards
    • Manage a high quality on-site staff through implementation of effective recruitment, training, motivation and development programs
    • Direct efforts to ensure all purchasing guidelines are followed
    • Ensure leasing team achieves the highest standards regarding shopping report scores
    • Enforce resident retention and service request follow-up programs
    • Implement and monitor effective lease renewal programs
    • Monitor an effective preventative maintenance program
    • Promote safe work practices among on-site staff
    • Effectively maintain product knowledge of community and competitive communities through consistent evaluation of market conditions and trends. Ensure leasing staff develops similar knowledge
    • Direct efforts to implement sales and marketing plans, which effectively maximize rental income and budgeted occupancy
    • Effectively show, lease, and move in prospective residents
    • Achieve the highest possible net operating income through the implementation of effective cost control and revenue improvement programs; identify trends and recommend appropriate strategies and adjustments
    • Establish and implement renewal and leasing goals
    • Evaluate and recommend changes on rent/pricing strategies, and ensure websites and printed material are accurate and updated
    • Develop yearly operating budgets/forecasts and marketing plans. Accurately prepare and convey all operational and financial data to the Regional Manager in a timely manner. Be responsive and receptive to owners' needs, goals, and objectives
    • Effectively monitor all income, including delinquencies
    • Monitor the timely receipt and reconciliation of rent collections and ensure landlord/resident statutes are followed
    • Analyze and evaluate monthly financial statements. Write clear and concise variance reports to substantiate the analysis
    • Accurately complete required reports as outlined in the Peak policies and procedures as well as additional reports requested by owner and/or supervisor(s)
    • Ensure written and verbal communication to internal and external customers is professional and timely
    • Effectively perform and document appropriate employee evaluations including, but not limited to, performance reviews and corrective action reviews, and termination paperwork
    • Prepare and ensure staffing schedules are consistent with community needs
    • Provide training and motivation to leasing staff and ensure group training sessions are conducted as needed
    • Ensure timely completion of all salary, bonus, and compensation paperwork, in addition to adherence to company standards for payroll and overtime calculations
    • Effectively understand and operate the company's various software programs and ensure staff is properly trained in the respective programs for their positions
    • Ensure that all physical aspects of the property are at all times fully functional and maintained in an attractive condition
    • Adhere to established company standards for screening applicants for residency
    • Adhere to Peak policies and procedures
    • Direct entire Turn process as outlined in the Turn policies and procedures
    • Perform apartment inspections monthly as well as prior to move in and at move out.
    • Manage property risk effectively by communicating incidents and potential liabilities as outlined in the Peak policies and procedures
    • Ensure that Maintain employee files, resident and vendor files are accurately maintained
    • Travel may be required as necessary to attend training and other company functions    
    • Participate in company training classes and meetings as required
    • Conduct effective weekly team meetings
    • Responsible for approving projects through outside vendors
    • Responsible for the general upkeep and cleaning of office, clubhouse, and buildings
    • Develop and maintain positive relationships with external customers
    • Perform other duties as assigned by supervisor

    Qualifications

    • A burning passion for the student housing industry
    • A can-do attitude with the tenacity to get the job done, no matter what
    • A minimum of five years multi-family property management experience is required
    • A four year college degree or extensive experience in multi-family property management is required
    • Ability to read and write English fluently
    • Excellent MS Excel skills required
    • Ability to perform intermediate mathematical functions
    • Ability to understand and perform all on-site software functions, primarily including OneSite and MRI

     

    #PeakCB

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